Representation Assurance Case Studies

Real audits. Real findings. Real business impact.

External RA: AI Server Market Dell Technologies & Supermicro — February 2026

Five AI assistants were tested across 7 queries about the AI server market. Key finding: Gemini fabricated 7 non-existent regulatory frameworks including the "AI Overwatch Act" and "NIST 800-88 Revision 2" — and defended them under direct scrutiny. No AI assistant accurately represented Dell and Supermicro's market position.

External RA: Streaming Video Apple TV+ vs Amazon Prime Video vs Peacock

Competitive representation audit across pricing, content quality, device availability, and global reach. Key finding: Significant variance in how AI assistants position each service, with measurable gaps in accuracy on pricing and feature representation.

Internal RA: Salesforce Chatbot Agentforce Chatbot Audit — February 2026

11-query audit of Salesforce's own customer-facing chatbot. Key finding: The chatbot named "Agentforce" consistently misrepresented Agentforce — Salesforce's flagship AI platform — across 4 separate queries, describing it as a marketplace rather than an autonomous agent platform.

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